Support
Something not working, a question about your account, or an idea for a new scene? Write to us.
Common questions
Which languages can I practise?
English, French, Spanish, Italian, German, Portuguese and Turkish, in any direction. Choose your native language and the language you want to speak when you first sign in, and switch the language from New chat or Profile any time. The app’s interface is always in English.
How do I continue a conversation I left?
Open it from the Chats list. Every message is saved to your account, so it is there on any iPhone you sign in with.
Why did my conversation disappear?
Conversations are only removed when you delete them. Deleting always asks you to confirm. If one is missing, make sure you are signed in with the same Apple, Google or email account you used before.
The microphone does not work
Speakmile needs microphone and speech recognition permission. Go to iPhone Settings → Speakmile and turn both on. Hold the microphone button while you speak and let go to send.
The voice sounds robotic
Pick another voice in Profile → Voice. For more natural device voices, go to iPhone Settings → Accessibility → Read & Speak → Voices → English and download a Premium or Enhanced voice. Premium members also get natural studio voices.
How do I see what a word means?
Long-press any message from your partner. You get the Turkish translation, the useful phrases in it, and you can tap any single word for its meaning. Save anything to your Notebook with the bookmark.
How does my level change?
When you end a conversation you get a summary. After enough practice, Speakmile looks at how many of your sentences needed a correction across your last three conversations and suggests moving up or easing down. You decide. You can also change your level any time in Profile.
How do I cancel Premium or get a refund?
Subscriptions are handled by Apple. Cancel in iPhone Settings → your name → Subscriptions. For refunds, use reportaproblem.apple.com.
How do I delete my account?
In the app go to Profile → Delete account. Your profile, conversations and notebook are erased. If you cannot open the app, email us from the address on your account.
Privacy
How we handle your data is described in the Privacy Policy. The rules for using Speakmile are in the Terms of Use.